IoT Support Services
Solving issues, optimizing performance, and preventing problems before they arise
Mission Critical IoT support services give your customers the benefit of our team of certified technical support engineers ready to provide expert guidance. From troubleshooting to optimization, your customers have the benefit of our expertise. And our personalized support is tailored to each customer’s specific needs and preferences, to help them operate smoothly and maximize the value of their investment in your solution.
Mission Critical IoT support services range from a team of certified technical support engineers ready to provide expert guidance and troubleshooting for your customers. Many of our clients leverage our proactive 24x7 monitored and managed IoT services. Mission Critical IoT continuously monitors the health of your users overall IoT environment and proactively takes corrective action when required. Customers have the peace of mind knowing that certified experts are monitoring their mission critical solutions, ensuring little to often no downtime.
Hardware
- Troubleshooting. Helping to diagnose and troubleshoot any hardware-related issues such as hardware failure, malfunction, or connectivity problems.
- Updating. Assisting with firmware updates and upgrades of the IoT device to ensure the customer is always up to date.
- Repair and replacement. Facilitating logistics for repair and replacement of any faulty or malfunctioning IoT devices.
- Monitoring and management. Remotely monitoring the state of the customer’s IoT devices, providing preventive maintenance to anticipate the customer’s needs.
- Proactive support. Using monitoring data to detect and resolve issues before the customer has realized they’ve occurred, and provide guidance on how to improve performance of the devices.
Platform/Software
- Troubleshooting. Helping to diagnose and troubleshoot any application-related issues such as bugs, crashes, or errors.
- Updating. Assisting with application updates and upgrades to ensure the customer is always up to date.
- Personalized support. Providing customers with personalized support tailored to their specific needs and preferences.
- Monitoring and management. Remotely monitoring the state of the customer’s IoT application, providing preventive maintenance to anticipate the customer’s needs.
- Proactive support. Using monitoring data to detect and resolve issues before the customer has realized they’ve occurred, and provide guidance on how to improve performance of the application.
Connectivity
- Monitoring and management. Remotely monitoring the state of the customer’s network and connected devices to identify and resolve any issues.
- Network integration. Managing the necessary integration of blended networks, optimizing the convergence of cellular, satellite, BLE, wifi, and even networks like LoRaWAN to service the unique connectivity needs of each customer.
- Issue diagnosis. Helping to diagnose connectivity issues, assess network configuration, and test for bottlenecks or interference.
- Updating. Assisting with firmware updates and upgrades of the IoT application to ensure the customer is always up to date.